dk77 Privacy Policy

Privacy at a Glance

2. How We Use Your Information

dk77 uses the personal information we collect for the following purposes:

• Account management — to create, maintain, and secure your dk77 account, process your login, and enable access to platform features.
• Payment processing — to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, verify transaction legitimacy, and maintain financial records.
• Legal and regulatory compliance — to conduct KYC checks, verify your age (you must be 21 or older), comply with anti-money-laundering obligations, and respond to lawful requests from authorities.
• Responsible gaming — to monitor gaming patterns, apply deposit limits and session controls set by the player, and identify potentially problematic behaviour in order to provide appropriate support.
• Platform improvement — to analyse aggregated, anonymised usage data to understand how players interact with the platform and improve our features, game selection, and payment flows.

We do not use your personal information to serve you third-party advertisements, build advertising profiles, or share your data with advertising networks. Where we send you promotional communications about dk77 offers, you can opt out at any time by contacting support or updating your communication preferences in your account settings.

4. Sharing Your Information

dk77 does not sell your personal data. We share your information only in the limited circumstances described below:

• Payment processors — we share transaction identifiers and account references with bKash, Nagad, Rocket, and Upay solely to process your deposits and withdrawals. These providers process data under their own privacy policies.
• Game providers — game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session tokens and game outcome data necessary to operate games. No additional personal data is shared beyond what is technically required.
• Regulatory and legal authorities — we may disclose personal data to competent authorities where required by law, court order, or regulatory obligation. We will notify you of such disclosures where legally permitted to do so.
• Fraud prevention and security services — we may share data with third-party fraud detection providers where necessary to protect the platform and our players from fraudulent activity. Such providers are contractually bound to use data only for the stated purpose.

All third parties with whom dk77 shares personal data are required to implement adequate technical and organisational measures to protect that data. dk77 remains accountable for ensuring that any sharing arrangement complies with applicable data protection standards.

6. Data Retention

dk77 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. Specifically: active account data is retained for the lifetime of your account plus any applicable statutory retention period. Closed account data, including KYC documents and transaction records, is retained for a minimum of five years following account closure, in accordance with anti-money-laundering obligations. Communications data from support interactions is retained for two years.

After the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical and service-improvement purposes.

8. Your Data Rights

You have the following rights in relation to your personal data held by dk77. To exercise any of these rights, please contact our support team via live chat or by email at [email protected]:

• Right of access — you may request a copy of all personal data dk77 holds about you, free of charge, once per calendar year.
• Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restriction — you may request that we restrict processing of your personal data in certain circumstances, such as while a rectification request is being assessed.
• Right to object — where processing is based on legitimate interests, you have the right to object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

dk77 will respond to all data rights requests within 30 days of receipt. In complex cases this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it. There is no charge for exercising your data rights, though we reserve the right to charge a reasonable fee for manifestly unfounded or excessive requests.

10. Children and Minors

dk77 is strictly an adult platform. We do not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately delete that data and close the associated account. Parents and guardians who believe a minor may have registered on dk77 are encouraged to contact support immediately via live chat so that we can investigate and take appropriate action.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way dk77 handles your personal data, please contact our support team via live chat on the platform, available 24/7. You may also reach us in writing at [email protected]. Please note that the email address is for written correspondence only and is not monitored for urgent account issues — use live chat for time-sensitive matters.